Contact Us
Last updated: 2026-09-27
We are ready to help with questions, orders, exchanges and anything else. Choose the channel that works best for you.
Replies within 2 hours
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We reply within 2 hours during business hours (Monday to Saturday, 9 AM to 10 PM (Brasília time)), always in Portuguese. Outside these hours, we will reply on the next business day.
Support channels
Before contacting us
Many answers are just one click away:
- Delivery times, shipping and tracking: see "Shipping & Delivery" and the "My Orders" page;
- Exchanges, returns and refunds: see the Returns & Exchanges Policy;
- Belt, watch and bag sizes: check the Size Guide;
- Frequent questions: visit our FAQ.
Company details
- Company: VAYNO
- Tax ID (CNPJ): —
- Address: —
- Support hours: Monday to Saturday, 9 AM to 10 PM (Brasília time)