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Privacy Policy

Cập nhật lần cuối: 2026-09-27

This policy explains how VAYNO collects, uses and protects your personal data, in accordance with the Brazilian General Data Protection Law (Law 13.709/2018 – LGPD).

What data we collect

Registration data: name, email, phone and encrypted password;
Delivery data: full address, number and apartment details;
Order data: products, amounts and payment status (we do not store the full card number);
Browsing data: IP address, pages visited and cookies, for statistics and security;
Messages exchanged by email, chat or WhatsApp.

What we use your data for

To process and deliver your orders;
To send confirmations, tracking codes and service messages;
To prevent fraud and verify transaction security;
To comply with tax and legal obligations (such as invoicing);
To improve the website and, when authorized, send promotions by email.

Legal bases

Data processing is based on executing the purchase contract, complying with legal obligations, legitimate interest (security and fraud prevention) and your consent, such as for marketing communications.

Who we share data with

We share only the strictly necessary data with:

Payment institutions and gateways, to process charges;
Carriers and postal services, to deliver orders;
Anti-fraud and statistical analysis services;
Public authorities, when required by law.

ℹ️

We never sell your personal data.

Cookies

We use essential cookies (cart, login, language) and analytics cookies to understand how the site is used. By continuing to browse and clicking "Accept", you agree to their use. You can disable non-essential cookies in your browser settings, though some features may become limited.

Your rights as a data subject

Confirm processing and access your data;
Correct incomplete or outdated data;
Request deletion of unnecessary data;
Withdraw consent at any time;
Request portability or object to processing.

To exercise your rights, email contato@vayno.com with the subject "LGPD". We respond within 15 days.

Retention and security

We keep data for as long as necessary to fulfill its purpose and legal obligations (typically, tax records for 5 years). We use encryption, restricted access and monitoring to protect information.

Data protection officer contact

Privacy questions? Contact our data protection officer at contato@vayno.com.